Recovery support connected at every stage.

Legal & Information Governance

Privacy & Data Protection

Last updated: September 2026

1. About RESET Pathways

RESET Pathways provides structured recovery-support programmes, implementation resources, facilitator materials, digital resources and evaluation tools for organisations supporting adults affected by addiction and recovery.

RESET is designed to complement existing treatment, rehabilitation and community recovery provision. It does not replace clinical assessment, medical care, safeguarding procedures or professional judgement.

2. Information we may collect

Depending on how an individual or organisation interacts with RESET, information may include:

• contact information supplied through enquiries;
• organisation and professional-role information;
• partnership and implementation correspondence;
• facilitator and workforce feedback;
• participant feedback and programme check-in information;
• programme evaluation and operational information; and
• technical or website information generated through use of the website.

RESET seeks to minimise the collection of directly identifiable participant information and does not require unnecessary personal or case-specific information through routine programme feedback tools.

3. Recovery and health-related information

Information concerning health, addiction or recovery may constitute special-category personal data under UK data-protection law.

Where such information is processed, RESET seeks to minimise the information collected and to use appropriate safeguards. Partner organisations remain responsible for information processed within their own clinical, safeguarding and organisational systems in accordance with their own policies and legal responsibilities.

4. How information is used

Information may be used where appropriate to:

• respond to enquiries and partnership discussions;
• support programme implementation and delivery;
• provide facilitator and organisational support;
• understand programme engagement and implementation;
• review participant and workforce feedback;
• produce aggregated programme evaluation information;
• improve RESET resources and operational processes; and
• meet applicable legal, governance and administrative requirements.

5. Data minimisation

RESET aims to collect only information that is reasonably necessary for the purpose for which it is being requested. Participants and staff should not enter names, detailed case information, medical records or other unnecessary identifying information into RESET feedback or check-in forms unless specifically requested through an appropriate process.

6. Safeguarding and clinical information

RESET programme forms are not intended to replace a partner organisation's safeguarding, clinical-record or incident-management systems.

Safeguarding concerns, immediate risks and clinical matters should be managed through the appropriate procedures of the organisation responsible for delivering the service.

7. Sharing information

RESET Pathways does not sell personal information.

Information may be processed using appropriate service providers that support website operation, communications, forms, document storage or programme administration. Access should be limited to those who reasonably require it for the relevant purpose.

Information may also be disclosed where required by law or where necessary to protect someone's vital interests or respond appropriately to a serious safeguarding concern, subject to applicable legal requirements.

8. Programme reporting

Wherever reasonably possible, programme reporting and evaluation are designed to use aggregated or anonymised information rather than identifiable participant information.

9. Information security

RESET takes proportionate steps to protect information against unauthorised access, loss, misuse or inappropriate disclosure. Access to operational systems and programme information is restricted where appropriate.

10. Retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, taking account of operational, contractual, legal and safeguarding requirements.

11. Your data-protection rights

Depending on the circumstances and applicable law, individuals may have rights relating to access, correction, deletion, restriction, objection and portability of their personal information.

Requests or questions concerning information handled directly by RESET Pathways can be sent to resetpathways@gmail.com .

12. Complaints

Individuals who have concerns about the way their personal information has been handled should contact RESET Pathways in the first instance. Individuals may also have the right to raise a concern with the UK Information Commissioner's Office.

13. Changes to this notice

This privacy information may be updated as RESET Pathways develops, introduces new systems or changes the way information is processed. The latest version will be made available through the RESET Pathways website.

Website & Programme Information

Terms of Service

Last updated: September 2026

1. About RESET Pathways

RESET Pathways is a structured recovery-support framework designed to complement existing treatment, rehabilitation and community recovery services.

2. Not medical or clinical treatment

RESET Pathways does not provide emergency, medical or clinical services through this website.

RESET materials are intended to support structured recovery education, engagement, reintegration and continuity. They do not replace medical advice, clinical assessment, psychological treatment, safeguarding procedures, crisis services or professional judgement.

Anyone requiring urgent medical assistance or facing an immediate risk should contact the appropriate emergency or healthcare service.

3. Partner organisations

Organisations delivering RESET remain responsible for their own clinical decisions, safeguarding responsibilities, professional standards, staffing, service-user management and organisational procedures.

RESET provides programme structure, resources and implementation support. It does not assume responsibility for decisions that properly fall within a partner organisation's professional or statutory remit.

4. Use of RESET materials

RESET programme materials, facilitator resources, workbooks, presentations, digital resources, branding and associated content are provided for authorised use only.

Access to materials does not transfer ownership of RESET intellectual property. Materials must not be copied, sold, republished, redistributed, sublicensed or materially altered outside the permissions provided by RESET Pathways or an applicable written agreement.

5. Pilot and partnership arrangements

Where an organisation participates in a RESET pilot or formal partnership, the relevant pilot, partnership, licence or implementation agreement takes precedence in relation to matters specifically covered by that agreement.

6. Website information

RESET aims to keep information on this website accurate and current. Recovery services, programme materials and operational processes may nevertheless develop over time.

Website information should therefore be considered general information about RESET Pathways rather than individual professional, medical or legal advice.

7. Availability

RESET cannot guarantee uninterrupted availability of the website, partner portal, digital resources or third-party systems. Access may occasionally be interrupted for maintenance, technical reasons, security or service updates.

8. Third-party services

RESET may use or link to third-party platforms and services. Those services may operate under their own terms, privacy notices and technical arrangements.

9. Intellectual property

Unless otherwise stated, RESET Pathways programme content, written materials, frameworks, branding and original digital resources are protected by applicable intellectual-property rights.

Nothing on this website should be interpreted as granting permission to commercially reproduce or exploit RESET materials without appropriate authorisation.

10. Responsible use

Users must not attempt to gain unauthorised access to restricted RESET systems or resources, interfere with website operation, misuse programme materials or use RESET services for unlawful purposes.

11. Limitation and professional responsibility

RESET materials are designed to support, rather than replace, appropriately qualified services and established organisational procedures.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

12. Privacy and data protection

RESET Pathways handles personal information in accordance with the privacy and data-protection information available through this website. The Privacy & Data Protection notice can be accessed directly from the website footer.

13. Changes to these terms

RESET may update these terms as its website, programmes, partnerships and operational arrangements develop. The current version will be made available through the RESET Pathways website.

14. Contact

Questions about these terms can be sent to resetpathways@gmail.com .